Fill out our Request Help form or send us a message. Let us know what you need and where you’re based. We’ll get back to you as soon as we can.

We’ll look through what you’ve asked for and see what we have in stock or coming in.

If we can help, we’ll message you to arrange a drop-off or collection. If we can’t help right away, we’ll keep your name on file and try to reach out when we can.

We can’t guarantee everything — but we always do what we can.

Yes — absolutely. Many of our requests are from parents needing clothes, toys, bedding or furniture for their children.

We always do our best to help where we can, and kids are a big part of who we try to support.

Yes. If we’ve got the items and you’re still in need, we’ll do our best to help again.

• Fill out our Request Help form

• Tell us what you need, where you are, and your situation (as much or as little as you’re comfortable sharing)

• We’ll check what we have available and get back to you as soon as we can We’re a small team, so please be patient — but we really do care and try our best.

We try our best. We rely on what’s donated, so if someone gives us a bed, fridge, or cooker in good working condition — we’ll make sure it goes to someone who truly needs it.

We don’t have a very Large warehouse (yet), so larger items are usually turned around quickly. If you need something big, send us a message and we’ll keep an eye out.

Please don’t be. Everyone goes through hard times — and we treat every message with respect and kindness. There’s no shame in needing support.

We understand this can happen — especially with clothes or furniture. If it doesn’t fit or work for you, we just ask that you don’t bin it.

Pass it on to someone else, or let us know and we’ll try to collect it back or redirect it to someone else.

Reusely is about reuse — so nothing goes to waste if we can help it.

No — never. We respect your privacy completely.

Whether you're asking for help or donating something, your name, number, and message will stay private.

We only use your details to respond and arrange collection or delivery — we don’t pass them on, sell them, or use them for marketing.

Yes — if we have what you need and you’re still in a tough spot, we’ll try to help again.

We trust that people asking for help are doing so because they need it.

We might not be able to help every time, but we won’t turn our back on someone just because they’ve needed help more than once.

Yes — and we love working with shops or brands who want to give back. Whether it’s clearance stock, display items, or extras — it all helps.

Absolutely! Whether it’s one coat or a whole van load, every donation helps someone.

Some items are given directly to families in need. Others are sold to raise funds for the project — helping us cover fuel, buy items to give away, and keep Reusely running.

Absolutely. Donating in memory of a loved one is a beautiful way to keep their spirit alive. Whether it’s clothing, furniture, or even an entire home clear-out — we’ll make sure the items go to good use and help someone else in need.

Yes. We keep basic logs of donated items and, where possible, who they go to.

This helps us stay organised, track needs, and keep things fair.

We don’t publicly share who gets help — but we do track impact and use that info to improve what we do.

We do everything we can to make sure nothing goes to waste. If something isn’t suitable to give directly to someone in need, we’ll try to clean it up, fix it, resell it to fund our work, or responsibly recycle it. Our goal is to reuse everything, one way or another.

Yes — we take care with everything we receive. Sofas get cleaned, clothes are sorted, and any item that needs a little TLC will get it if we can do it safely.

We want people who receive donations to feel proud and valued — not like they’re just getting someone’s old stuff.

If it’s lightly damaged or just needs a clean, we might be able to fix it up. We can’t take heavily broken or unsafe items — but feel free to send a photo and we’ll let you know.

We do our best to match items with those who need them most. We can’t promise where each donation goes, but we promise every item is used for good.

Yes, we do. Families in need often don’t just need furniture and clothing — they also want to make their homes feel like homes.

Toys, books, puzzles, and games are all welcome (as long as they’re clean and safe). These little extras can mean the world to a child in a tough time.

We accept:

• Sofas and furniture

• Adult and children’s clothing

• Toys, bedding, small appliances, and more If you're unsure, just message us. If it can be reused, we’ll try to take it.

Sometimes, yes — with permission, we share stories and updates on our Facebook and TikTok pages. We always protect people’s privacy, but we love showing how donated items turn into real moments of support, comfort, and hope.

Follow us on Reusely or Flixable to see the impact for yourself.

It goes straight back into Reusely. We use it to:

• Deliver items to families

• Clean, repair, and store donations

• Buy clothing and goods to give away We do this to support others and build something real.

Selling certain items helps us:

• Cover running costs (like fuel and storage)

• Buy essentials to give away for free

• Keep the project alive and helping more people Nothing is wasted. Everything is reused with purpose.

Because it helps us keep Reusely going.

We sell certain items on platforms like Facebook Marketplace, eBay, and Whatnot to raise the money needed to run the project — that includes van fuel, high insurance costs, storage, tools, repairs, cleaning, and more.

Some items are donated, some we buy ourselves to flip and fund free giveaways.

Every sale supports the mission — not shareholders.

At the moment, Reusely is a grassroots project — not a registered charity or company.

We want to keep things simple, honest, and focused on helping people through donated items.

When the time is right, we’ll look at ways to accept money safely and transparently — but for now, the best way to help is by donating items or spreading the word.

We’re not taking money donations just yet — but we might in the future. Right now, the best way to help is by donating items or spreading the word.

Great question — and one we’re proud to answer. To keep helping people, we need a steady stream of sales. Just like big charities have large shops, we need to have a large online presence too. Our 500+ items help cover:

• Fuel and national delivery costs

• Insurance

• Advertising

• Buying emergency stock (like coats, bedding, kids’ shoes) to give away

• Paying for van repairs, cleaning equipment, storage, and more Without regular sales, we couldn’t offer help to anyone — so we grow our shop to grow our impact. But if we do have something that matches someones needs we will take it off sale and redonate the item to someone in need.

That’s a fair question — and it’s why we’re open about everything.

Yes, some sold items help us support our own families too — because we're putting in the hard work to collect, clean, repair, and distribute donations.

But we also give items away for free, help struggling people directly, and reinvest into growing the project so we can help more people.

It’s not about greed — it’s about building something good that works for everyone.

We’re based in Middlesbrough and collect in nearby areas. If you’re further out, We Do collect all over the UK, But sometimes it can be easier to say for example box up clothing and send them to us.

Yes — items that are sold to raise funds for Reusely may include a small delivery or postage fee, depending on the size and location.

We’ll always be clear upfront, and we keep costs fair — we’re not in it to make extra off delivery, just cover what it costs us.

Yes — we offer free local collections. Just let us know what you have, and we’ll arrange a time that works.

Yes — if it's easier for you, we do allow drop-offs by arrangement.

However, due to the number of items we handle and to ensure everything stays organised and safe, we don’t allow drop-ins or warehouse visits. If you’d like to drop something off, just message us first and we’ll set up a time and place that works.

Yes — we actually collect and deliver large items across the UK, not just locally.

Because we’re often on the road picking up sofas, furniture, and donations, we can drop items off anywhere in the country, often for free.

If you need something and you’re outside our area, still message us — we’ll check our upcoming routes and try to help. We’re always looking for ways to make giving go further.

Yes — if you're local and we have the transport available, we’ll do our best to deliver items directly to you.

We don’t charge for deliveries to people in need, but we ask that you’re ready to receive the item and treat our time with respect.

We inspect and clean everything before passing it on, but sometimes things slip through. If something’s not right, please let us know — politely — and we’ll try to make it right.

We’re not Amazon — we don’t offer refunds — but we do care and want people to feel looked after.

We’re not just a reseller — we’re a mission with meaning. Every item we sell goes toward helping someone in need or keeping our project alive.

We’re not backed by big sponsors. We just believe in doing the right thing — and growing something that makes a difference.

Our dream is to grow Reusely into something massive — a movement that helps people all across the UK.

We want to have more vans, more donation points, even pop-up shops or hubs in different towns.

We want to give more away, help more families, and prove that you don’t need to be a charity or millionaire to change lives — just honest, driven, and real.

Every year, millions of sofas, clothes, toys, and working appliances are dumped into landfill — many of them in perfect condition. It’s heartbreaking. At Reusely, we fight that waste by reusing and rehoming everything we can.

• That old sofa? We clean it and give it to a family in need.

• Those clothes? We sort them, fold them, and pass them on with pride.

• Broken item? If we can fix it, we will. If not, we recycle the parts. We're not just helping people — we're helping the planet. One item at a time.

Reusely isn’t just about stuff — it’s about stories. Every item given or received means something.

We don’t want to just flip furniture or pass on clothes — we want to create change.

We’re honest, we’re heart-led, and we’re trying to make doing good feel normal again.

Yes — we have business-level insurance that covers transport, collections, and liability.

Because we handle furniture, deliveries, and used goods, it’s important we stay protected — not just for us, but for those we help too.

This is one of the biggest costs we face, but it’s part of doing things properly.

Because everything we do is based on honesty, real effort, and results.

We don’t make big promises — we just get on with helping people, reusing items, and keeping things out of landfill.

Our work speaks for itself through the families we’ve helped, the people who’ve donated, and the growing support we’ve built.

We don’t need to shout — we let our actions do the talking.

We care about getting it right. If something’s gone wrong — whether it’s a missed delivery, a damaged item, or a misunderstanding — message us directly.

We’re human, and sometimes things don’t go perfectly. But we always try to put things right with respect and honesty.

We believe in helping people — but we also have to protect the project.

If we believe someone is misusing the system (such as requesting large amounts repeatedly to resell or making false claims), we reserve the right to refuse further help.

We trust people — but we also track requests and operate with fairness for everyone involved.

Some days it’s hard — we’re tired, or overwhelmed. But every message from someone we’ve helped, every smile, every share, every “thank you” — it keeps us going. We don’t do this for praise. We do it because it feels right. Because people matter. Because we believe we were meant to do this.

No — Reusely is, and always will be, community-focused first.

The sales simply fund the mission. We’re just being smart about how to stay afloat while doing good.

We don’t have government funding or big backers — we rely on hustle, donations, and honest reselling to support people.

If we can build a big online shop and still help more people — we’re doing it right.

Flixable is our fun, family-run social media channel where we post comedy, life tips, and good vibes — mainly run by me (Reidy) and my daughter Scarlett.

Reusely is the heart behind the scenes. It's our way of giving back, helping people who are struggling, and making a real difference.

We want to use the same energy — laughter, positivity, and community — and bring it into the real world through Reusely.

Because we know what it’s like to struggle — and to feel like no one’s there when you need help most.

We also saw how much gets wasted: clothes in perfect condition, sofas that just need a clean, people throwing out things someone else could love.

Reusely started as a simple idea: reuse, resell, and give away to help real people. It’s grown into something much bigger — and we’re just getting started.

It started with one person — me — and my daughter Scarlett helps too, With many of my family and friends. But in truth, everyone who donates, shares a post, or offers a kind word becomes part of the team.

As we grow, we’re slowly building a trusted network of helpers, collectors, and supporters.

So no — it’s not just one person. It’s a growing community with heart.

No — Reusely isn’t a charity. We’re a family-led community project doing what we can with what we’ve got. No big wages, no red tape — just real help from real people.

Yes — anyone can accept donations of items as long as they’re clear and honest about what they’re doing with them.

We’re completely transparent: donated items are either given to people in need, or sold to help fund the Reusely project.

We don’t claim to be a charity, and we don’t ask for money under false pretences. What we do is real, practical, and fully above board.

We get asked this a lot — and we understand the concern. But here’s the truth: Charity registration comes with a lot of legal and financial admin that can slow down the work and put pressure on small teams like ours. We chose to stay independent so we can move fast, stay flexible, and focus on people, not paperwork.

We’re not trying to look like something we’re not. We’re open about what we do:

• We collect donated items

• We give some away for free

• We sell others to cover costs and fund more help

• We do this as part of a mission — not a money grab

There’s no fraud, no lies, and no fat CEO wages. Just a couple of everyday people using what they’ve got to make things better.

We’ve thought about it — and it may happen one day. But right now, staying independent lets us move fast, keep costs low, and focus on action, not paperwork.

Registering as a charity means admin, trustees, accountants, and strict limits — and that’s not right for where we are today.

We’re not trying to look like a charity — we’re trying to make an impact.

Maybe — but only if it makes sense for Reusely.

Our goal isn’t to become a giant organisation with red tape and overheads. We want to stay flexible, fast-moving, and focused on helping people, not chasing forms.

If becoming a charity one day helps us help more people without losing our heart — we’ll consider it. Until then, we’re staying true to what works.

No — it’s completely legal to accept donations of items (clothes, furniture, etc.) as long as you're honest about what you're doing with them.

We don’t falsely claim to be a registered charity, and we don’t ask for money under misleading circumstances.

Reusely operates as a community-led project — open, transparent, and focused on doing good the right way.

Because you can see what we’re doing. We’re not hidden behind polished websites or paid press.

We post our work, share our updates, and talk to people directly. We don’t have a marketing team — we have a mission.

Big charities do some amazing work, but they often lose touch with real people.

Reusely is built on honesty, community, and hustle. We’re on the ground — and we’re doing this for the right reasons. But we always say if you can give to charities too, Then please do We all work in different ways we just feel how we run things to them is different.

Yes — and we’d love your help. Right now we’re a small team, and we do everything ourselves — collecting, cleaning, delivering, sorting donations, and talking to people in need.

If you’ve got time, a van, strong arms, admin skills, or just a passion to help, message us. We’re slowly building a trusted team of people who care — just like you.

You can still make a massive difference.

• Share our posts

• Tag people who might want to help

• Let us know if you can volunteer, transport items, or even offer storage Even a quick share or a kind word helps Reusely grow and reach someone who really needs it.

Yes — 100%! Even if we can’t collect items from your area, you can still help by:

• Spreading the word

• Sharing our page or website

• Tagging people who might want to donate One share can lead to a sofa. One kind word can help someone ask for help. It all matters.