
Frequently asked Questions
Got questions? We’ve got answers.
At Reusely, we believe in being open and honest. Below you'll find answers to the most common questions about how we operate, what we do with donations, and how we help families across the UK.
If you can’t find what you’re looking for, feel free to [contact us here].
Frequently asked questions
This is a fair question, and we’re glad people ask it.
David and Scarlett are, first and foremost, a dad and daughter.
Flixable was created as a fun, creative project where they could make memories, make people laugh, and spread positivity through light-hearted videos, challenges, and pranks.
That side of them shows personality, humour, and warmth.
It does not mean they are unprofessional.
In fact, it reflects the opposite.
Being able to enjoy life, work together as a family, and stay positive while running multiple serious projects takes discipline, balance, and commitment.
Over time, David and Scarlett have deliberately scaled back their Flixable content in order to focus more fully on Reusely and Jellys On Tour.
That decision shows maturity and responsibility.
They understand when it is time to have fun and when it is time to focus on building something long-term and meaningful.
Reusely and Jellys On Tour are run with structure, planning, accountability, and professionalism.
The fun side does not replace that. It complements it.
Flixable is a father-and-daughter content creation project started by David and Scarlett.
Its purpose has always been simple:
To make people smile.
To spread positivity.
To bring some light into everyday life.
To have fun together as a family.
Through short videos, pranks, challenges, and everyday moments, Flixable aims to show that you don’t need to be perfect or serious all the time to make a difference.
Many people face stress, illness, financial pressure, or loneliness.
Sometimes, a simple laugh can help more than people realise.
Flixable exists to provide that.
It is about laughter at their own expense never at anyone else’s.
It is about kindness, not mockery.
It is about memories, not attention.
Flixable is a father-and-daughter content creation project started by David and Scarlett.
Its purpose has always been simple:
To make people smile.
To spread positivity.
To bring some light into everyday life.
To have fun together as a family.
Through short videos, pranks, challenges, and everyday moments, Flixable aims to show that you don’t need to be perfect or serious all the time to make a difference.
Many people face stress, illness, financial pressure, or loneliness.
Sometimes, a simple laugh can help more than people realise.
Flixable exists to provide that.
It is about laughter at their own expense never at anyone else’s.
It is about kindness, not mockery.
It is about memories, not attention.
You are correct there has been a pause in regular Flixable content.
This was a conscious and responsible decision.
As Reusely and Jellys On Tour have grown, the workload behind the scenes has increased significantly.
Running live shows, managing stock, packing orders, handling customer service, and organising fundraising requires a huge amount of time and energy.
David and Scarlett made the decision to temporarily scale back Flixable so they could focus on:
Supporting their community
Growing Reusely responsibly
Developing Jellys On Tour properly
Increasing fundraising capacity
Maintaining quality standards
Their current mission is to help as many people as possible through these platforms. That is where their main focus is right now.
No.
Flixable is not closed.
It is paused.
David and Scarlett still care deeply about creative content and making people laugh.
When time, balance, and capacity allow, they fully intend to return to creating videos.
For now, Reusely and Jellys On Tour take priority.
Support first. Community first. Purpose first.
Fun will follow.
We are proud to be serious when it matters.We are proud to be serious when it matters.
We are proud to laugh when we can.
We are proud to work hard for our family and our community.
We believe life should include responsibility and joy not one or the other.
Thank you for understanding and supporting every part of our journey.
❤️
Inksy is an independent artist who chooses to keep their identity private.
This is a personal choice that we fully respect.
Even we do not hold full personal details about Inksy, and we do not share private information on their behalf.
What we do know is that Inksy is extremely talented, passionate about their work, and deeply aligned with our values.
They believe in:
Our story
Our family-run approach
Our fundraising mission
Our community
Our long-term vision
Because of that shared belief, Inksy has chosen to work with Reusely on an exclusive basis.
We are honoured by that trust.
Many artists choose anonymity so that their work can stand on its own, without judgement based on background, appearance, or public image.
For Inksy, privacy allows:
Creative freedom
Personal safety
Artistic independence
Focus on the work, not fame
We fully support this decision.
Their talent speaks louder than any name ever could.
It is very possible.
Some of Inksy’s previous artwork has circulated privately and publicly over time and has achieved significant recognition and high value.
However, Inksy does not actively promote themselves in the traditional way.
They prefer to work quietly, selectively, and purposefully.
At this stage, Reusely is their chosen public outlet.
Inksy’s icon a rat holding a spray can represents creativity, individuality, and not following the crowd.
Inksy has joked that it may come from watching too much Teenage Mutant Ninja Turtles as a child.
But more importantly, it reflects their belief that:
It is good to be different.
It is good to stand out.
It is good to challenge expectations.
The rat symbol represents underground creativity art that exists because of passion, not permission.
At this time, yes.
Inksy has chosen to work exclusively with Reusely because they believe in what we are building.
They see Reusely not just as a sales platform, but as a community and a force for good.
This exclusivity allows us to collaborate closely and ensure that their work supports our wider mission, including fundraising and community projects.
We are often asked if we can pass on Inksy’s contact details.
At this time, we are unable to do so.
We are given limited information ourselves and respect Inksy’s privacy and boundaries.
Currently, the only official way to access Inksy’s commissioned or published work is through Reusely.
That may include:
Reusely projects
Jellys On Tour designs
Charity campaigns
Limited edition artwork
Special collaborations
If you independently discover Inksy’s contact details, you are welcome to reach out to them directly. We do not act as agents or intermediaries without their permission.
Yes, you are welcome to make requests.
While we cannot guarantee availability, we are always happy to pass on ideas and requests to Inksy.
If a project:
Aligns with our values
Supports a positive cause
Helps fundraising
Brings joy to the community
We will do our best to make it happen.
Helping people and making people happy is central to what we do.
We sell across different platforms and channels, and we are always exploring new ways to reach our community.
However, at this time, our main platform is Whatnot and that is a deliberate choice.
We chose Whatnot because it allows us to sell in a way that matches our values of honesty, transparency, and community.
Through live selling, customers can:
See items in real time
Ask questions instantly
Watch items being handled
Hear full descriptions
Join giveaways
Interact directly with us
Nothing is hidden. Nothing is edited. Nothing is staged.
What you see is exactly what you get.
Yes.
We also sell through other platforms and channels when appropriate, including online marketplaces and private sales.
However, Whatnot remains our main focus because:
It supports community building
It enables charity shows
It encourages transparency
It allows direct interaction
It supports long-term relationships
As our business grows, we may expand further.
We are grateful to Whatnot for the opportunities it has provided.
However, our loyalty is always to our community first.
We continuously review platforms to ensure we are operating in the best interests of our customers and our mission.
If better options arise in the future, we will always act responsibly and transparently.
No, while Jellycats are a big part of what we do, Reusely offers a wide variety of shows.
We believe in keeping things fresh, exciting, and accessible to everyone.
Our shows regularly include:
Jellycats
Branded plushies
Toys (including vintage and retro)
Clothing (all sizes, from newborn to adult)
Beauty products
LEGO
Funko & Loungefly
Car boot–style bargain shows
Pallet pulls and clearance events
And much more.
Because of this variety, no two shows are ever the same.
Whether you’re a collector, a bargain hunter, or just enjoy the atmosphere, there is always something new to discover.
We pride ourselves on making every show fun, fair, and engaging.
Yes, we welcome show sponsorships and truly appreciate anyone who wants to support our fundraising efforts.
One of the best ways to sponsor a show is by donating an item that we can use as a Buyers Giveaway prize.
When you sponsor in this way, we will:
Promote you throughout the show
Display your name on our banner
Give regular shoutouts
Acknowledge your support live
Highlight your commitment to charity
This shows that you care about the community, believe in what we are doing, and want to support the chosen cause for that show.
It is a meaningful way to give back while also gaining positive visibility.
Yes, there are several ways to support Reusely beyond item sponsorship.
We occasionally offer a “Bless the Chat” option during live shows, starting from £15.
This includes:
A personal shoutout from us
A giveaway run in your honour
Promotion of your profile
Encouragement for others to follow you
A dedicated 5-minute celebration
This is a great way to show love to the community while helping support fundraising and show costs.
Yes, absolutely.
For those who wish to make a direct contribution to our fundraising efforts, we sometimes offer “Donation” Buy It Now listings during shows.
These are specifically set up for people who want to support the cause without purchasing a physical item.
When you donate this way, we will:
Thank you live on air
Give you a shoutout
Encourage others to follow you
Publicly acknowledge your support
Your generosity genuinely helps us continue what we do.
We understand that not everyone is in a position to spend money — and that is completely okay.
Support is not only financial.
Some of the most valuable supporters in our community help in other ways.
You can support Reusely by:
Being active in the chat
Welcoming new viewers
Helping keep the space positive
Moderating when needed
Sharing our shows
Promoting us on social media
Encouraging others
Simply showing up and engaging
Strong communities are built on people, not money.
Your time, positivity, and loyalty matter just as much.
We understand that not everyone is in a position to spend money — and that is completely okay.
Support is not only financial.
Some of the most valuable supporters in our community help in other ways.
You can support Reusely by:
Being active in the chat
Welcoming new viewers
Helping keep the space positive
Moderating when needed
Sharing our shows
Promoting us on social media
Encouraging others
Simply showing up and engaging
Strong communities are built on people, not money.
Your time, positivity, and loyalty matter just as much.
Yes, We are always grateful for people who genuinely want to help keep our streams friendly, respectful, and enjoyable.
Good moderators and supporters help:
Protect the community
Prevent negativity
Welcome newcomers
Support smooth shows
Maintain positive vibes
If you are interested in helping, please reach out to us.
We value trust and commitment over numbers.
Unfortunately, no.
Once you place a bid and win an item, the purchase is legally binding through the platform.
All sales are final.
This rule exists to:
Keep bidding fair
Prevent fake bidding
Stop people pushing prices up and cancelling
Protect genuine buyers
We always encourage viewers to:
Only bid what you can afford
Hold your phone or laptop carefully
Double-check before bidding
Accidental bids cannot be cancelled.
If a mistake is clearly made by us during the live show, we will always act fairly.
Examples include:
Incorrect description
Wrong item shown
Wrong category
Clear host error
If this happens and is noticed during the live show, please tell us immediately.
In these situations, we will offer:
You can keep the item as shown, or
We can cancel the purchase
However, this must be raised live or immediately after the show.
We cannot accept disputes raised much later.
Spin-the-wheel games are based on chance.
Every wheel contains a mixture of prizes, including:
Lower-value items
Medium-value items
High-value items
Some prizes will be worth less than the spin price.
Some will be worth much more.
If every prize was worth £40+, we would not be able to run future shows.
The excitement of spin-the-wheel is that you might land on something worth far more than you paid — or less.
We do not choose outcomes.
No.
This is why we always say:
Only bid what you are comfortable paying.
All bidding and games are the buyer’s responsibility.
Sometimes you win high. Sometimes lower.
That is part of live auctions and games.
Over time, many customers benefit greatly including people who have won hundreds of pounds’ worth of items for very little.
It balances out.
We use Whatnot’s built-in shipping system with Royal Mail and DPD.
Once a show has finished, we normally begin packing the same night or the following day.
Our goal is to dispatch orders as quickly as possible, usually within 48 Hours.
Fast dispatch benefits everyone:
Customers receive items sooner
We clear space for new stock
Shows run more smoothly
Fewer delays occur
It is in everyone’s interest for parcels to move quickly including ours.
We are proud of our delivery record and grateful for the positive feedback we receive.
One of the main reasons we are able to dispatch quickly is our logistics process.
Many sellers take parcels to local post offices.
We don’t.
We deliver directly to the main Royal Mail sorting hub.
This removes delays and cuts out the “middle step”.
We also notify the hub when we are on our way so they can prepare staff, trolleys, and space to unload our vehicles.
This helps your parcels move into the system faster.
We have a special arrangement in place that allows us to deliver directly to the hub.
This is something that is built over time through volume, reliability, and trust.
It is not available to all sellers.
If you’ve ever seen us arriving in our blue vans among the red Royal Mail vehicles, you’ll know we stand out!
But it means your parcels move faster.
Not necessarily.
When parcels are dropped at a post office, tracking often updates immediately.
When parcels are delivered directly to the sorting hub, the system works differently.
We receive printed confirmation of what has been accepted, but online tracking may not update until the parcel is scanned further along its journey.
This is normal.
Please don’t worry if tracking takes a little time to appear.
Our reviews show that deliveries are usually very fast, but delays can happen depending on:
Time of year
Seasonal demand
Weather
Courier workload
If you purchased through Whatnot:
Please contact Whatnot support first. They will guide you through the process and may ask you to allow some time for the parcel to appear, as delays can happen.
Whatnot will then investigate and assist if needed.
If you ordered directly from us:
Please contact us and we will help resolve the issue with the courier.
We will always support you in tracking and resolving missing parcels.
We’re very sorry if this happens.
If your order was through Whatnot:
As soon as you receive the parcel, please:
Take clear photos of the damaged outer packaging
Take photos of the damaged item inside
Submit these to Whatnot support
This helps them process courier claims quickly.
If your order was direct from us:
Please contact us immediately with photos and details, and we will work with you to resolve the issue.