Reusely is a UK family-run resale business built on three simple goals: To provide for our family. To give people genuine bargains. And to support Macmillan Cancer Support. Like many families, we started Reusely because we wanted to create stable, honest work for ourselves while still being present for our children. We didn’t want to chase short-term money or work in ways that went against our values. We wanted to build something real. Something we could be proud of. Something that gave back. At the same time, we saw how many people were struggling with rising costs, and how much perfectly good stock was being wasted. We realised we could help by sourcing surplus and clearance items and passing those savings directly to our customers. But Reusely is about more than buying and selling. Cancer affects almost every family in some way. We have seen first-hand the emotional, physical, and financial strain it puts on people. During those times, organisations like Macmillan become a lifeline. That is why supporting Macmillan Cancer Support is a core part of what we do. Through our live shows, giveaways, and fundraising efforts, we aim to regularly raise money and awareness to help Macmillan continue their vital work for patients and families across the UK. We are honest about the fact that Reusely is our livelihood. It keeps us in work, puts food on the table, and supports our family. But we choose to run that business with purpose. Every item sold helps: Support our family Provide affordable products to customers Reduce waste And contribute towards cancer support services When people support Reusely, they are not just buying an item. They are helping a small family business survive, helping other families save money, and helping Macmillan support those who need it most. That is what Reusely stands for.

We are often asked how much of our sales go to Macmillan Cancer Support, and we believe it is important to answer this openly and honestly. Reusely is a small, family-run business. It is our main source of income and supports our household. We do not have external funding, sponsors, or investors — everything we do is funded through our sales. Because of this, we are not able to donate 100% of our takings. Like any legitimate business, we have essential running costs, including: Purchasing stock Packaging materials Courier and postage fees Fuel and travel costs Platform fees Equipment and maintenance Wages and family living costs These costs must be covered first for us to be able to continue operating.

We donate a percentage of our profit, not just turnover. This means that after we have paid for stock and running costs, a portion of what remains is donated directly to Macmillan Cancer Support. The exact amount can vary from show to show depending on: How much stock costs Platform fees Courier rates Show performance Running expenses However, our commitment is always the same: The more we sell, the more we are able to give.

If we donated all of our takings or all of our profit from every show, we would not be able to: Buy new stock Cover travel and fuel Pay essential bills Maintain equipment Run future shows In simple terms, the business would stop. And if Reusely stops, so does the fundraising. Our approach is to build something sustainable — a business that can keep raising money for years, not just once.

We see our support for Macmillan as a long-term partnership, not a short-term promotion. By running Reusely responsibly, we can: Host regular in aid of shows Offer in aid of giveaways Donate consistently Raise awareness Involve our community This allows us to generate ongoing support rather than one-off donations.

Every time someone supports Reusely, they are helping in three ways: Supporting a small family business Accessing affordable, quality items Helping raise money for cancer support As Reusely grows, our ability to donate grows with it. More viewers → More sales → More profit → More donations. It really is that simple.

We are committed to being honest about our fundraising. We do not exaggerate our donations. We do not use charity as a marketing trick. We do not make promises we cannot keep. We give what we can, when we can, and we aim to increase that amount as the business grows.

We would like to personally thank everyone who supports our shows, buys from us, and helps us raise money for Macmillan plus many more great causes. You are the reason we are able to do this at all. Together, we are building something that supports families, saves money, and helps those facing cancer.

No. Money that is designated for Macmillan or other great causes donations is donated as promised. We separate business income from charitable contributions and keep records of fundraising activity. We would never misuse charity funds. Doing so would go against everything we stand for and would destroy the trust we have worked so hard to build.

We aim to be open, but we also have to balance privacy and practicality. Our income and expenses change constantly. Some costs are unpredictable, and some figures relate to private family finances. Rather than publish confusing or misleading numbers, we focus on: Donating regularly Being honest about our model Providing proof when appropriate Maintaining consistency Our actions matter more than spreadsheets.

Not every show is successful. Sometimes sales are slow. Sometimes costs are high. Sometimes events outside our control affect performance. When that happens: We still cover our costs We still pay fees We still try to donate We still show up next time We don’t give up, and we don’t blame our customers. Running a small business means accepting ups and downs.

Reusely isn’t a hobby. It is our full-time commitment. We work long hours sourcing, preparing, packing, planning, and hosting shows. Much of that work happens behind the scenes and isn’t visible to viewers. We do it because: We believe in what we’re building We want stability for our family We want to keep fundraising We care about our community Nothing about this is “easy money”.

Yes, sometimes. Running a public business means being constantly visible, judged, and commented on. Most feedback is positive, and we are grateful for that. But like anyone, negative comments and false rumours can be difficult. We choose to stay open, respectful, and professional because we know our values and our intentions.

We choose stock based on: Quality Safety Demand Value Authenticity Storage and handling ability We avoid selling items that we wouldn’t be comfortable buying ourselves. If something isn’t right, we don’t sell it.

If an item has a noticeable flaw, we aim to disclose it clearly during the live show. If something is missed and discovered later, we take responsibility and work with the buyer to resolve it fairly. We do not deliberately hide defects.

No. All customers are treated equally. We do not prioritise based on spending, status, or popularity. Everyone deserves the same respect and service.

We believe in responsible growth. Growing too fast can lead to: Poor service Mistakes Burnout Lost values Damaged reputation We prefer steady, sustainable progress.

We understand that trusting an online seller takes time. That’s why we focus on: Consistency Visibility Honesty Long-term presence Community reputation Charity commitment Trust is earned over thousands of interactions, not claimed in words.

Three things: Our family. Our community. The people helped by Macmillan. Knowing that our work supports others gives everything meaning.

Yes. We are building something we want to be proud of in 10, 20, and 30 years. This isn’t temporary. This is our future.

Reusely is proudly a family-run business, and at the heart of it are David and his daughter, Scarlett. From the very beginning, Reusely was built as something we could grow together as a family. Being on live shows together has always been about more than just selling — it’s about trust, connection, and showing people who we really are. We chose to be the public faces of Reusely because: We believe in being visible and accountable We want customers to know exactly who they are buying from We want to build real relationships, not anonymous transactions We want to represent our values personally When people see David and Scarlett live, they are seeing the real Reusely. Nothing is hidden. Nothing is staged. Nothing is outsourced.

Many people ask why they mainly see David and Scarlett on screen, even though Reusely is clearly a growing operation. This is a deliberate choice. We believe consistency builds trust. By having the same familiar faces on live shows, customers feel comfortable, recognised, and confident in who they are dealing with. It also ensures: Clear communication Professional presentation Reliable standards A friendly, welcoming atmosphere We want viewers to feel like they are joining a community, not just watching strangers rotate in and out.

No not at all. While David and Scarlett are the public faces, Reusely is supported by a dedicated behind-the-scenes team made up of family members and trusted helpers. Many people work extremely hard to make everything run smoothly, including: Sourcing and collecting stock Sorting and organising inventory Quality checking items Packing hundreds of orders Managing labels and shipping Handling admin and records Managing supplies and equipment Supporting live shows Most of this work happens quietly, away from the camera, but it is absolutely essential. Without this team effort, Reusely simply would not function.

Running a business as a family is both rewarding and challenging. It means: Long days Late nights Shared pressure Shared responsibility Shared success We work hard to keep family values at the centre of everything we do. Reusely is not just about income it’s about teaching responsibility, teamwork, confidence, and kindness. Scarlett’s involvement is always supported, protected, and guided. Education and wellbeing always come first.

We believe family businesses have something special. They bring: Accountability Care Pride Long-term thinking Community focus We are not building something to flip and sell. We are building something to pass on.

As Reusely grows, we work with a mix of family support and paid help when needed. This includes assistance with: Large-scale packing Logistics Stock handling Events Admin We aim to grow responsibly and create opportunities where possible.

No. We regularly acknowledge and appreciate the people who support Reusely behind the scenes. We know that success is never individual it is always collective. We are grateful to everyone who helps make Reusely possible.

Reusely is our shared journey. We are proud to stand in front of it, but we never forget the people behind it. Every show you watch, every parcel you receive, every giveaway you enter it represents hours of work by a team that cares deeply about doing things properly. Thank you for supporting all of us.

No. While Macmillan Cancer Support is our main long-term charity partner and closest to our hearts, Reusely also supports many other national and local charities whenever possible. Over time, we have supported organisations including: Dogs Trust British Heart Foundation Cancer Research UK Mind British Red Cross RSPCA St John Ambulance Guide Dogs RNLI And many local and small community charities We believe that different charities serve different needs, and all of them play an important role in supporting people, animals, and communities. We do not limit our support to one cause. Whenever we are able to help, we do.

Macmillan is our primary focus because of its personal importance to our family and community. We have seen first-hand the difference their support makes to people facing cancer. That connection is why Macmillan remains at the centre of our fundraising efforts. However, supporting Macmillan does not mean ignoring other causes. It simply means maintaining a long-term commitment alongside wider charitable support.

Yes. In fact, some of the causes closest to our hearts are smaller, local charities that do not always receive national attention. We regularly help: Local support groups Community projects Small animal rescues Family support services Grassroots charities These organisations often rely heavily on small donations and community fundraising, and we are proud to support them whenever we can.

This is a question we receive often, and we want to answer it honestly. We choose not to publish exact donation figures for every charity for several important reasons. 1. To Keep the Focus on Helping, Not Comparing When exact amounts are published, attention often shifts away from the cause and towards comparisons. People begin to ask: “Is that enough?” “Why more to this one?” “Why less to that one?” “Why not donate more?” This creates unnecessary negativity and takes focus away from the good being done. 2. To Protect Smaller Charities Many smaller charities rely on modest but regular support. Publicly comparing donation amounts can unintentionally make their support seem “less important” when in reality, even small amounts can make a big difference to them. We want every cause we support to feel valued. 3. Because Our Finances Change Constantly Our income and expenses vary from show to show and month to month. Publishing exact figures would require constant updates and could easily become misleading without full context. We prefer to be consistent in giving rather than publishing numbers that may be misunderstood. 4. To Protect Our Family’s Privacy Reusely is our main source of income. Publishing detailed financial figures would expose private information about our family’s finances, which we believe should remain personal. Transparency does not mean sacrificing personal security. 5. To Avoid Pressure and Guilt-Based Expectations We never want fundraising to feel forced. When exact figures are public, it can create pressure to “perform” rather than give from genuine intention. We want our giving to remain heartfelt, not competitive. So How Can People Trust That You Really Donate? We understand that trust matters. We build trust through: Consistent long-term fundraising Regular charity-themed shows Public promotion of causes Community involvement Platform records Charity acknowledgements when available Our history speaks louder than numbers. Plus some charties allow you to ask if we did infact make a donation(s) Do You Ever Show Proof of Donations? When appropriate, and when charities allow, we sometimes share confirmation or acknowledgements. However, we do not treat donations as marketing content. Giving is not about publicity for us.

As Reusely grows, we may review how we share information. We are always open to improving transparency in ways that are constructive and respectful. Our priority will always be: Protecting our team Protecting our community Protecting our values Maximising long-term impact

We give because we care. Not because we are pressured. Not because we are competing. Not because we want praise. We give because it is the right thing to do. Every donation matters. Every cause matters. Every supporter matters. Thank you for helping us make a difference. ❤️

We are often asked if we can support individual charities, fundraisers, or personal causes, and we are always grateful that people think of Reusely in this way. Our answer is: yes, potentially — please get in touch with us. We genuinely care about helping people and causes where we can. Supporting others is a big part of why Reusely exists. If you have: A registered charity A community project A personal fundraiser A local cause A family or medical fundraising effort Please message us with details. We review requests carefully and try to support as many as we realistically can, within our capacity and commitments. Because we are a small family business, we cannot help everyone — but we promise that every request is considered respectfully. Helping people is not an “extra” for us. It is part of our purpose.

Our official and only Whatnot account is: Reusely We do not operate under multiple seller names, hidden accounts, or alternative profiles. If you see any other account claiming to be us, please let us know. and also report it to whatnot as the only account we have is above. We believe in being visible, accountable, and easy to find.

We understand why people ask this question, and we appreciate that it usually comes from a place of caring about charity. However, it’s important to explain how this really works. When you buy from Reusely, you are not making a direct personal donation to a charity. You are purchasing an item at a price you are comfortable paying. You receive that item in return. You have not lost money. You have not made a separate donation. What happens next is our responsibility. Because of how we run our business, we then take a percentage of the profit from that show and donate it to charity. That donation comes from us, as a business, made possible by our customers’ support. So in simple terms: You bought an item. We earned profit. We chose to donate part of that profit. That is Reusely donating, with the help of our buyers.

We do not share detailed financial breakdowns for individual shows because: Every show has different costs Expenses change constantly Figures can be misunderstood It can create unnecessary arguments It affects our family’s privacy Publishing raw numbers without full context would not be fair or helpful.

We do not share detailed financial breakdowns for individual shows because: Every show has different costs Expenses change constantly Figures can be misunderstood It can create unnecessary arguments It affects our family’s privacy Publishing raw numbers without full context would not be fair or helpful.

Our supporters are not “donating money” in the traditional sense. They are: Supporting a small business Getting great value items Helping us stay in work Enabling us to fundraise Without buyers, there is no business. Without the business, there is no fundraising. It works together.

We are grateful to every single person who supports us. Whether someone spends £1 or £100, they matter. No one owes us anything. No one is pressured. No one is judged. We give because we want to. You support because you choose to. That mutual respect is what makes Reusely special. ❤️

Some people notice Jellys On Tour featured on the Reusely homepage and wonder why it is there. The reason is simple: Reusely is growing into a multi-part community, not just one single sales page. Over time, we have learned that relying on only one type of activity is risky. Platforms change. Costs rise. Markets fluctuate. So we have built different sectors within Reusely to help: Create stable income Protect the business long-term Fund more live shows Support more fundraising Grow our community Jellys On Tour is one of those sectors. By developing connected projects, we make Reusely stronger, more sustainable, and better able to support charities. When you support any part of Reusely, you are helping us grow responsibly and increase our ability to give back.

Jellys On Tour is a dedicated community platform focused almost entirely on Jellycat collectors and fans. It is designed to be a safe, trusted place for people who love Jellycats. Approximately: 97% – Jellycats and Jellycat-related content 1% – Other plushies 1% – Toys 1% – Other related items Its main focus will always remain Jellycats.

Jellys On Tour is being built as much more than a buying and selling page. Members will be able to: Buy genuine Jellycats Sell their own Jellycats Trade with other collectors Track and showcase collections Join exclusive live shows Attend special events Take part in competitions Be part of a growing collector community All branded items will be checked to help ensure authenticity. Our aim is to create one trusted home for Jellycat fans.

Jellys On Tour may look different on the surface, but it exists because of Reusely. Reusely has become an established and trusted Jellycat seller through years of hard work, fair pricing, and consistent service. That trust is what allows us to build something bigger. Jellys On Tour is an extension of that experience, not a replacement.

Jellys On Tour may look different on the surface, but it exists because of Reusely. Reusely has become an established and trusted Jellycat seller through years of hard work, fair pricing, and consistent service. That trust is what allows us to build something bigger. Jellys On Tour is an extension of that experience, not a replacement.

By branching out responsibly, we are able to: Reach new audiences Create new income streams Support more shows Fund better prizes Increase donations Improve infrastructure Strengthen the brand All of this feeds back into Reusely. A stronger Reusely means: More stability. More shows. More fundraising. More community support.

No. Reusely remains our core platform and main priority. Jellys On Tour is designed to support and enhance what we already do — not replace it. Both projects are run with the same values: Honesty Transparency Quality Community Giving back

We understand that when businesses grow, people sometimes worry about change. That’s natural. We want to reassure everyone that: We are not chasing trends We are not abandoning our roots We are not overextending ourselves We are growing carefully Every new project is built slowly, tested properly, and designed to last. We will never risk our reputation for short-term gain.

Jellys On Tour exists because of the Reusely community. It is being built for collectors, by collectors, with honesty and care. It is another way for us to: Serve our audience. Support our family. Fundraise better. Build something lasting. Thank you for trusting us as we grow. ❤️

This is a fair question, and we’re glad people ask it. David and Scarlett are, first and foremost, a dad and daughter. Flixable was created as a fun, creative project where they could make memories, make people laugh, and spread positivity through light-hearted videos, challenges, and pranks. That side of them shows personality, humour, and warmth. It does not mean they are unprofessional. In fact, it reflects the opposite. Being able to enjoy life, work together as a family, and stay positive while running multiple serious projects takes discipline, balance, and commitment. Over time, David and Scarlett have deliberately scaled back their Flixable content in order to focus more fully on Reusely and Jellys On Tour. That decision shows maturity and responsibility. They understand when it is time to have fun and when it is time to focus on building something long-term and meaningful. Reusely and Jellys On Tour are run with structure, planning, accountability, and professionalism. The fun side does not replace that. It complements it.

Flixable is a father-and-daughter content creation project started by David and Scarlett. Its purpose has always been simple: To make people smile. To spread positivity. To bring some light into everyday life. To have fun together as a family. Through short videos, pranks, challenges, and everyday moments, Flixable aims to show that you don’t need to be perfect or serious all the time to make a difference. Many people face stress, illness, financial pressure, or loneliness. Sometimes, a simple laugh can help more than people realise. Flixable exists to provide that. It is about laughter at their own expense never at anyone else’s. It is about kindness, not mockery. It is about memories, not attention.

Flixable is a father-and-daughter content creation project started by David and Scarlett. Its purpose has always been simple: To make people smile. To spread positivity. To bring some light into everyday life. To have fun together as a family. Through short videos, pranks, challenges, and everyday moments, Flixable aims to show that you don’t need to be perfect or serious all the time to make a difference. Many people face stress, illness, financial pressure, or loneliness. Sometimes, a simple laugh can help more than people realise. Flixable exists to provide that. It is about laughter at their own expense never at anyone else’s. It is about kindness, not mockery. It is about memories, not attention.

You are correct there has been a pause in regular Flixable content. This was a conscious and responsible decision. As Reusely and Jellys On Tour have grown, the workload behind the scenes has increased significantly. Running live shows, managing stock, packing orders, handling customer service, and organising fundraising requires a huge amount of time and energy. David and Scarlett made the decision to temporarily scale back Flixable so they could focus on: Supporting their community Growing Reusely responsibly Developing Jellys On Tour properly Increasing fundraising capacity Maintaining quality standards Their current mission is to help as many people as possible through these platforms. That is where their main focus is right now.

No. Flixable is not closed. It is paused. David and Scarlett still care deeply about creative content and making people laugh. When time, balance, and capacity allow, they fully intend to return to creating videos. For now, Reusely and Jellys On Tour take priority. Support first. Community first. Purpose first. Fun will follow.

Flixable, Reusely, and Jellys On Tour may look different, but they are built on the same foundation: Family. Honesty. Positivity. Community. Giving back. Flixable shows personality. Reusely provides stability. Jellys On Tour builds specialist community. Together, they form one connected mission.

We are proud to be serious when it matters.We are proud to be serious when it matters. We are proud to laugh when we can. We are proud to work hard for our family and our community. We believe life should include responsibility and joy not one or the other. Thank you for understanding and supporting every part of our journey. ❤️

Inksy is an independent artist who chooses to keep their identity private. This is a personal choice that we fully respect. Even we do not hold full personal details about Inksy, and we do not share private information on their behalf. What we do know is that Inksy is extremely talented, passionate about their work, and deeply aligned with our values. They believe in: Our story Our family-run approach Our fundraising mission Our community Our long-term vision Because of that shared belief, Inksy has chosen to work with Reusely on an exclusive basis. We are honoured by that trust.

Many artists choose anonymity so that their work can stand on its own, without judgement based on background, appearance, or public image. For Inksy, privacy allows: Creative freedom Personal safety Artistic independence Focus on the work, not fame We fully support this decision. Their talent speaks louder than any name ever could.

It is very possible. Some of Inksy’s previous artwork has circulated privately and publicly over time and has achieved significant recognition and high value. However, Inksy does not actively promote themselves in the traditional way. They prefer to work quietly, selectively, and purposefully. At this stage, Reusely is their chosen public outlet.

Inksy’s icon a rat holding a spray can represents creativity, individuality, and not following the crowd. Inksy has joked that it may come from watching too much Teenage Mutant Ninja Turtles as a child. But more importantly, it reflects their belief that: It is good to be different. It is good to stand out. It is good to challenge expectations. The rat symbol represents underground creativity art that exists because of passion, not permission.

At this time, yes. Inksy has chosen to work exclusively with Reusely because they believe in what we are building. They see Reusely not just as a sales platform, but as a community and a force for good. This exclusivity allows us to collaborate closely and ensure that their work supports our wider mission, including fundraising and community projects.

We are often asked if we can pass on Inksy’s contact details. At this time, we are unable to do so. We are given limited information ourselves and respect Inksy’s privacy and boundaries. Currently, the only official way to access Inksy’s commissioned or published work is through Reusely. That may include: Reusely projects Jellys On Tour designs Charity campaigns Limited edition artwork Special collaborations If you independently discover Inksy’s contact details, you are welcome to reach out to them directly. We do not act as agents or intermediaries without their permission.

Yes, you are welcome to make requests. While we cannot guarantee availability, we are always happy to pass on ideas and requests to Inksy. If a project: Aligns with our values Supports a positive cause Helps fundraising Brings joy to the community We will do our best to make it happen. Helping people and making people happy is central to what we do.

We work with Inksy because: They are genuinely talented They share our values They care about purpose They respect our community They believe in long-term impact This is not a transactional relationship. It is a partnership built on trust.

Inksy is constantly developing new ideas and concepts, including: Jellycat-inspired artwork Charity-themed designs Limited edition releases Community-focused projects Exclusive collections Some ideas may take time. We believe in quality over speed.

Inksy is part of the Reusely story because they believe in what we stand for. They chose us. We did not chase them. We respect their privacy. We value their creativity. We protect their independence. We are proud to work alongside them. ❤️

We sell across different platforms and channels, and we are always exploring new ways to reach our community. However, at this time, our main platform is Whatnot and that is a deliberate choice. We chose Whatnot because it allows us to sell in a way that matches our values of honesty, transparency, and community. Through live selling, customers can: See items in real time Ask questions instantly Watch items being handled Hear full descriptions Join giveaways Interact directly with us Nothing is hidden. Nothing is edited. Nothing is staged. What you see is exactly what you get.

Traditional listings only show photos and short descriptions. Live selling allows much more: Full demonstrations Honest disclosure of flaws Real-time clarification Immediate trust building We believe this creates a better experience for buyers and reduces misunderstandings.

Yes. We also sell through other platforms and channels when appropriate, including online marketplaces and private sales. However, Whatnot remains our main focus because: It supports community building It enables charity shows It encourages transparency It allows direct interaction It supports long-term relationships As our business grows, we may expand further.

We are grateful to Whatnot for the opportunities it has provided. However, our loyalty is always to our community first. We continuously review platforms to ensure we are operating in the best interests of our customers and our mission. If better options arise in the future, we will always act responsibly and transparently.

Whatnot’s live format allows us to: Run in aid focused shows Promote causes live Host transparent giveaways Engage supporters directly Build momentum for fundraising This makes it one of the most effective tools for our charity work.

At this stage of our journey, Whatnot offers the best balance of: Reach Reliability Tools Audience Community features Focusing on one main platform allows us to maintain quality rather than spreading ourselves too thin.

If we ever expand or shift platforms, we will always: Inform our community Provide clear guidance Ensure continuity Protect customers Maintain standards We will never disappear or move quietly. Trust matters too much.

We use Whatnot because it allows us to sell openly, fairly, and personally. It fits how we want to run Reusely. It supports our fundraising. It supports our community. And it supports our long-term vision.

No, while Jellycats are a big part of what we do, Reusely offers a wide variety of shows. We believe in keeping things fresh, exciting, and accessible to everyone. Our shows regularly include: Jellycats Branded plushies Toys (including vintage and retro) Clothing (all sizes, from newborn to adult) Beauty products LEGO Funko & Loungefly Car boot–style bargain shows Pallet pulls and clearance events And much more. Because of this variety, no two shows are ever the same. Whether you’re a collector, a bargain hunter, or just enjoy the atmosphere, there is always something new to discover. We pride ourselves on making every show fun, fair, and engaging.

Yes, we welcome show sponsorships and truly appreciate anyone who wants to support our fundraising efforts. One of the best ways to sponsor a show is by donating an item that we can use as a Buyers Giveaway prize. When you sponsor in this way, we will: Promote you throughout the show Display your name on our banner Give regular shoutouts Acknowledge your support live Highlight your commitment to charity This shows that you care about the community, believe in what we are doing, and want to support the chosen cause for that show. It is a meaningful way to give back while also gaining positive visibility.

Yes, there are several ways to support Reusely beyond item sponsorship. We occasionally offer a “Bless the Chat” option during live shows, starting from £15. This includes: A personal shoutout from us A giveaway run in your honour Promotion of your profile Encouragement for others to follow you A dedicated 5-minute celebration This is a great way to show love to the community while helping support fundraising and show costs.

Yes, absolutely. For those who wish to make a direct contribution to our fundraising efforts, we sometimes offer “Donation” Buy It Now listings during shows. These are specifically set up for people who want to support the cause without purchasing a physical item. When you donate this way, we will: Thank you live on air Give you a shoutout Encourage others to follow you Publicly acknowledge your support Your generosity genuinely helps us continue what we do.

We understand that not everyone is in a position to spend money — and that is completely okay. Support is not only financial. Some of the most valuable supporters in our community help in other ways. You can support Reusely by: Being active in the chat Welcoming new viewers Helping keep the space positive Moderating when needed Sharing our shows Promoting us on social media Encouraging others Simply showing up and engaging Strong communities are built on people, not money. Your time, positivity, and loyalty matter just as much.

We understand that not everyone is in a position to spend money — and that is completely okay. Support is not only financial. Some of the most valuable supporters in our community help in other ways. You can support Reusely by: Being active in the chat Welcoming new viewers Helping keep the space positive Moderating when needed Sharing our shows Promoting us on social media Encouraging others Simply showing up and engaging Strong communities are built on people, not money. Your time, positivity, and loyalty matter just as much.

Yes, We are always grateful for people who genuinely want to help keep our streams friendly, respectful, and enjoyable. Good moderators and supporters help: Protect the community Prevent negativity Welcome newcomers Support smooth shows Maintain positive vibes If you are interested in helping, please reach out to us. We value trust and commitment over numbers.

Whether you support us by buying, sponsoring, donating, moderating, sharing, or simply watching you are part of the Reusely family. No contribution is “too small”. Every bit of support helps us: Grow. Fundraise. Improve. Give back. Stay strong. Thank you for being part of our journey. ❤️

Unfortunately, no. Once you place a bid and win an item, the purchase is legally binding through the platform. All sales are final. This rule exists to: Keep bidding fair Prevent fake bidding Stop people pushing prices up and cancelling Protect genuine buyers We always encourage viewers to: Only bid what you can afford Hold your phone or laptop carefully Double-check before bidding Accidental bids cannot be cancelled.

We’re sorry, but no. Once a bid is won and payment has gone through, we are unable to cancel or refund simply because someone has changed their mind or forgotten they purchased. This applies to all buyers equally and keeps things fair.

If a mistake is clearly made by us during the live show, we will always act fairly. Examples include: Incorrect description Wrong item shown Wrong category Clear host error If this happens and is noticed during the live show, please tell us immediately. In these situations, we will offer: You can keep the item as shown, or We can cancel the purchase However, this must be raised live or immediately after the show. We cannot accept disputes raised much later.

No. Once spin-the-wheel prizes are loaded, we have no control over the outcome. We are just as excited as you to see where it lands. Once payment is made, the prize you land on is yours. We are unable to cancel or refund spin-the-wheel results. That is part of the game.

Spin-the-wheel games are based on chance. Every wheel contains a mixture of prizes, including: Lower-value items Medium-value items High-value items Some prizes will be worth less than the spin price. Some will be worth much more. If every prize was worth £40+, we would not be able to run future shows. The excitement of spin-the-wheel is that you might land on something worth far more than you paid — or less. We do not choose outcomes.

Absolutely not. We will never cancel a sale because we earned less than expected. That is the risk we take. Sometimes: Our loss = Your gain. If you win big, we honour it. Always. When you buy from us, you receive exactly what you see and win

No. This is why we always say: Only bid what you are comfortable paying. All bidding and games are the buyer’s responsibility. Sometimes you win high. Sometimes lower. That is part of live auctions and games. Over time, many customers benefit greatly including people who have won hundreds of pounds’ worth of items for very little. It balances out.

These rules protect everyone. They prevent: Fake bidding Price manipulation Abuse of systems Unfair cancellations Seller and buyer disputes Without clear rules, live selling becomes chaotic and unfair. We apply the same rules to everyone no exceptions.

If you’re unsure, it’s always okay to: Watch first Ask questions Wait Learn how things work There is never pressure to bid. We want people to enjoy our shows, not feel stressed.

We promise that: We honour all wins We do not cancel for profit reasons We disclose rules clearly We treat everyone equally We resolve genuine mistakes fairly Our reputation matters too much to do otherwise.

We love what we do. We love our community. We love seeing people win. But live auctions and games only work when everyone plays responsibly. If you bid, you commit. If you win, we deliver. That’s how we keep Reusely fair, fun, and trusted. ❤️

We use Whatnot’s built-in shipping system with Royal Mail and DPD. Once a show has finished, we normally begin packing the same night or the following day. Our goal is to dispatch orders as quickly as possible, usually within 48 Hours. Fast dispatch benefits everyone: Customers receive items sooner We clear space for new stock Shows run more smoothly Fewer delays occur It is in everyone’s interest for parcels to move quickly including ours.

We are proud of our delivery record and grateful for the positive feedback we receive. One of the main reasons we are able to dispatch quickly is our logistics process. Many sellers take parcels to local post offices. We don’t. We deliver directly to the main Royal Mail sorting hub. This removes delays and cuts out the “middle step”. We also notify the hub when we are on our way so they can prepare staff, trolleys, and space to unload our vehicles. This helps your parcels move into the system faster.

We have a special arrangement in place that allows us to deliver directly to the hub. This is something that is built over time through volume, reliability, and trust. It is not available to all sellers. If you’ve ever seen us arriving in our blue vans among the red Royal Mail vehicles, you’ll know we stand out! But it means your parcels move faster.

Not necessarily. When parcels are dropped at a post office, tracking often updates immediately. When parcels are delivered directly to the sorting hub, the system works differently. We receive printed confirmation of what has been accepted, but online tracking may not update until the parcel is scanned further along its journey. This is normal. Please don’t worry if tracking takes a little time to appear. Our reviews show that deliveries are usually very fast, but delays can happen depending on: Time of year Seasonal demand Weather Courier workload

If you purchased through Whatnot: Please contact Whatnot support first. They will guide you through the process and may ask you to allow some time for the parcel to appear, as delays can happen. Whatnot will then investigate and assist if needed. If you ordered directly from us: Please contact us and we will help resolve the issue with the courier. We will always support you in tracking and resolving missing parcels.

We’re very sorry if this happens. If your order was through Whatnot: As soon as you receive the parcel, please: Take clear photos of the damaged outer packaging Take photos of the damaged item inside Submit these to Whatnot support This helps them process courier claims quickly. If your order was direct from us: Please contact us immediately with photos and details, and we will work with you to resolve the issue.

Every order is packed by hand with care. We use: Protective packaging Secure sealing Extra padding for fragile items Clear labelling We take pride in how parcels leave our hands. Unfortunately, once parcels enter the courier system, handling is outside our control but we always pack to minimise risk.

Where possible and supported by the platform, we aim to combine orders to save costs and reduce packaging. This depends on order timing and system settings.

If there is an unexpected delay, we will: Monitor tracking Assist with enquiries Communicate where possible Support investigations We do not ignore delivery issues.

If there is an unexpected delay, we will: Monitor tracking Assist with enquiries Communicate where possible Support investigations We do not ignore delivery issues.

We promise to: ✔ Pack quickly ✔ Dispatch promptly ✔ Use reliable couriers ✔ Handle issues fairly ✔ Support customers Fast, safe delivery is a core part of our reputation.